Knowing your customers’ habits, preferences, opinions and taste is vital when taking a proactive approach towards aligning the company services to exceed expectations.
To understand better consumers’ expectations, effective surveys and screening have become a common practice among leading businesses. The results of such practices have shown that it helps increase the loyalty of customers towards your brand.
TIP offers a cost efficient solution, that will guide you through the set up or your research. We have the ability to help you filter your customer base and only use the information of customers you would like to expose to this initiative.
Once we have completed the process, you will have all the necessary information to make the essential adjustments to ensure your campaigns will be more efficient.
TIP offers two different types of surveys:
- Speedy Phone Survey: these are calls that inquire up to 10 different questions
- Direct Surveys: one on one surveys done on location.
With Speedy surveys you will obtain:
- A rapid solution in the creation, completion and tabulation of surveys though our survey software.
- The necessary filters to select segments of your database to apply surveys.
- Automation of campaigns through our call predictor dialer; we will only contact customers at hours when they are available at home
