Panama is; in extension, a small country in Central America however it is the strongest growing economy in the region. It’s convenient geographic location connects hemispheres of business possibilities, literally as the expansion of the Panama Canal is a work in progress and the country is attracting all kinds of private investments that reflects in social welfare, education and infrastructure that is consolidating this nation as a solid financial center of the continent. Although Panama has just been involved in the call center industry since 2003 the number of call centers is rapidly growing and today they generate more than 5000 jobs. There are several reasons for this:
- A Panamanian society that has been exposed to the United States for many decades, which has helped many people become bilingual.
- Cut on the tax of international calls from US$1 per call no matter the length to 12% of the cost of the call.
- Panama’s political and economic stability.
- Panama rests under five main undersea telecom cables--set up during the dot-com boom, and originally meant to serve growing regional Internet needs--pass through our territory, creating all the right conditions for a thriving call-center industry.
- It has become an attractive location because of the telecommunications infrastructure. It is less expensive to start business in Panama compared to Costa Rica or El Salvador.
- Working in a call center is ideal for college students, other young people or anyone who has a good knowledge of English.
- Call Centers in Panama strive to achieve an advanced corporate culture, employing only the most qualified personal.
